top of page

SHIPPING INFO

Allow 2-4 BUSINESS days for order to be processed.

Shipping takes APPROXIMATELY  2-5 BUSINESS days depending on your location.

We strive in providing speedy shipping, but sometimes it is out of our control.

Tracking information will be sent automatically to email provided on order once the label is created.

That does not mean it is shipped, please try checking tracking the following day for updates.

All orders are tracked by USPS only and are shipped First class Parcel.

We now offer shipping upgrades to Priority mail in the shipping upgrade section.

You can add that option to your cart, priority mail has up to $99 of insurance and can be faster than first class.

Billing and mailing Address:

Shipping address must match billing address otherwise state ID will have to be emailed to confirm address. 

​

Most orders typically ship out within 1-3 business days. However, during sales, product launches, or holidays please allow 5-10 business days for your order to be processed and shipped.  

United States Shipping!

We offer FREE Standard Shipping on all U.S. orders $150 and over (excluding taxes).  

We are working to ship internationally!
Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout.

​

 

Shipping Times
Please Note: These transit times come in to effect after your order has been processed and shipped.

Note: Orders above $150 may need additional signature requirements upon delivery.

Free Shipping5-7 business days
only available for domestic orders over $150 USD.

Flat Rate Shipping5-7 business days
only available for domestic orders.

FedEx 2Day®2 business days
PLEASE NOTE: All orders containing EMA Monomer, Pure Acetone, or Hand Sanitizer
do not qualify to be shipped FedEx 2Day will be automatically shipped using Ground Shipping.

Ground Shipping5-7 business days
PLEASE NOTE: When full product line is launched.

All orders containing EMA Monomer, Pure Acetone,
or Hand Sanitizer will be automatically shipped using Ground Shipping.

​

​

​

GENERAL INFO

Please DOUBLE check your shipping address before you submit payment. 

​

We are NOT responsible for lost/stolen, miss delivered packages or damaged goods caused my the USPS carrier.  If you live in an apartment or neighborhood where mail gets lost or does not fit in mailbox please add signature confirmation or insurance to your order to secure your mail ( priority mail option is also available and insures up to $99. We will not replace any lost/stolen product or damaged goods.   Orders are properly secured with bubble wrap and a bubble mailer/Box to avoid damages. 

​

Customer is responsible for tracking package via email at all times. Automatic emails are send once your label is created. If  your package is returned from USPS to sender due to incorrect address(mailing info)or  not claimed, customer is RESPONSIBLE for new shipping fees and package.  We are not responsible if your package is lost during transit if incorrect information was provided or returned by USPS. Also we are not responsible for any damaged  your package sustains due to  excessive handling and/or weather. No REFUNDS will be made to orders undelivered because of address mistakes and/or not claimed. Customer is responsible for new shipping fee.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
 

FAQ
  • How do I process a refund?
    Unfortunately, NO Refunds/Returns/Exchanges are allowed once your order has been shipped. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All order packaging and fulfillment is video surveillance for quality control. ALL SALES ARE FINAL! Please make sure you are ordering the correct item/s to avoid shipping delays. By placing your order you agree to all our store conditions. Thank you all for shopping with Kandy Glamour!
  • Best Way to Contact?
    Everything on our platform is the exact product being received. If you are unable to find what you’re looking for or need assistance with your order, our Customer Service team will be more than happy to assist you. Please send us an email to support@kandyglamour.com
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

FAQ

bottom of page